Български 
Čeština 
Dansk 
Deutsch 
Eesti 
Español 
Français 
Ελληνικα 
Hrvatski 
Italiano 
Latviešu 
Lietuviškai 
Magyar 
Nederlands 
Norsk bokmål 
Polski 
Română 
Русский 
Slovenčina 
Slovenščina 
简体中文 
Tagalog 
Tiếng Việt 
العربية 
English Ticketing software
Unify your communication and solve inquiries from all channels with effective ticketing.
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Used by
Help desk ticketing software by LiveAgent
Are you fed up with unsatisfactory customer communication solutions? LiveAgent ticketing software is here to save the day. Get started with our multi-channel ticketing and organize your communication from any channel in one place. Sign up for our free trial today and experience the benefits!
Ticketing software demo
00:00/03:20
Why should you choose LiveAgent ticketing?
LiveAgent’s state-of-the-art ticketing system converts all communication from every channel into tickets which can be easily organized and solved in your universal inbox. It’s also supported by a variety of productivity features and integrations that make your workflow a lot easier.
LiveAgent product tour
00:00/02:24
Intuitive ticketing for any use case scenario
Our ticketing system can integrate and unify your communication from email, live chat, call center, social media, messaging apps, and knowledge base in one place. You can also choose from over 200 software integrations to maximize your efficiency and spend less time with app switching.
Empower your customer service with LiveAgent
Unified communication with LiveAgent ticketing is the solution for removing inefficient communication. Get the feel of our interface and see how it can help your business provide the best customer service.
Here’s what your support team gets:
- Multi-channel ticketing & universal inbox
- Efficient hybrid communication
- A wide variety of productivity features
- Over 200 integrations with other software
- 24/7 customer support for your convenience
LiveAgent is so much more than just a ticketing system
It’s a comprehensive and extensive solution for business communication of any type. Our features allow you to neatly organize every piece of information and communication thanks to our incredible feature set. Take a look at some of our key features and see how they can help you out.
All-in-one solution
Universal inbox
- Are you tired of switching between communication solutions to keep up? Our universal inbox can help you keep up and save your time. Integrate all communication channels you need, and keep track of conversations from each customer in a hybrid ticket stream. Reply faster and easier thanks to our other advanced features.
- Hybrid communication in one universal inbox
- Wide range of productivity ticketing features
Hybrid ticketing
Hybrid ticket stream
Do you find it hard to track all communication channels just to keep up conversations with the same customer? Hybrid ticket stream can become one of the best tools at your disposal. It can unify communication from the same customer regardless of which channel they decide to use.
- Communication from any channel in the same ticket
- Better organizing and simpler workflow
Team communication
Internal tickets and notes
- Stay in touch with your teams easily without leaving your dashboard. LiveAgent’s feature set includes internal tickets that are visible only to agents, as well as notes where you can share vital information with entire departments within the application. Use everything we have to improve communication within the company.
- Internal tickets only visible to you and your teams
- Notes in customer tickets for easy sharing of knowledge
Efficient workflow
Canned messages
Would you like to save some time on answering common questions? Canned messages are the right feature for the job. Prepare your answers in advance, and the simply send them with a couple of clicks in the ticket. Save yourself some time and focus on more pressing issues.
- Prepare ticket answers for various scenarios
- Efficient replies to common questions
Knowledge management
Knowledge base
Decrease your ticket load with a comprehensive and extensive knowledge base as an essential part of your customer support. Write informational articles, how-tos, guides, and tutorials directly from the LiveAgent dashboard. You can also use it to engage with customers on forums, or gather feedback.
- Provide effective support with knowledge base
- A fully-featured customer portal solution
More information about knowledge base in ticketing software
Learn how you can benefit from LiveAgent ticketing
Ease of communication is just the tip of the iceberg, there are many more benefits related to help desk ticketing.
Satisfy customers
Customer satisfaction can be as good as the speed and quality of your replies of your help desk. Make sure you remove the customer frustration with effective and efficient communication with the LiveAgent ticketing system.
- Improve customer satisfaction with efficient ticketing
- Increase customer retention and improve response times
- Multi-channel support with no extra effort
80 %
of consumers expect speed and convenience
A majority of customers consider speed, knowledgeable help, convenience, and friendliness as important elements of customer service.
Increase ROI
Better support equals better earnings. Customers are much more likely to return when they get awesome customer support from their favorite business. Ticketing can help you take care of more issues faster than ever before.
- Unified and cheaper customer communication
- Increase earnings with reliable support for customers
86 %
are willing to pay for good service
Cut your costs while earning more. Customers are always willing to pay more for a great customer service experience.
Gain loyalty
Thankful customers always appreciate good service and knowledgeable help from customer support agents. Improve your customer service during high ticket volume times and build strong customer loyalty with great interactions.
Ticketing can help your brand and your business gain customer loyalty. Thankful and appreciative customers are much more likely to return, especially if you can handle larger volumes of requests at much faster times.
- Build customer loyalty across any preferred channel
- Gain loyal customers who will return to buy again
73%
Higher satisfaction rates
Provide personalized conversations and make your customers happy. Our fully-featured live chat software can help you with customer satisfaction, and great agent experience.
Save more with LiveAgent
You don’t have to go bankrupt to provide the best customer service. Take a look at how much you can save with LiveAgent’s ticketing system.
-
![Roman Bosch]()
É um prazer ter um ótimo portal que melhora o nosso atendimento ao consumidor.Roman Bosch![Partly]()
-
![Christine Preusler]()
O LiveAgent empodera os nosso agentes a oferecer um atendimento melhor, mais rápido e mais preciso.Christine Preusler![HostingAdvice]()
-
![Karl Dieterich]()
O LiveAgent nos ajudou a atingir 2 objetivos importantes: aumentar a satisfação do cliente e as vendas.Karl Dieterich![Covomo]()
-
![Hendrik Henze]()
Nós estivemos usando o LiveAgent desde agosto e nós estamos muito satisfeitos com ele.Hendrik Henze![HEWO Internetmarketing]()
-
![Razvan Sava]()
Desde que começamos a usar o LiveAgent, nosso tempo de resposta caiu em 60%Razvan Sava![Webmaster Deals]()
-
![Taras Baca]()
A taxa de conversão dos nossos clientes pagantes subiu em 325% no primeiro mês em que configuramos e passamos a...Taras Baca![XperienceHR]()
-
![Andrej Ftomin]()
Eu preciso dizer, eu nunca tive uma experiência de abordagem ao cliente tão profissional.Andrej Ftomin![Grupo TAZAR]()
-
![Matt Janaway]()
Nós achamos que o LiveAgent é a melhor solução de chat ao vivo até agora.Matt Janaway![The Workplace Depot]()
-
![Viviane Carter]()
Nós usamos o LiveAgent em todos os nossos sites de ecommerce. Essa ferramenta é fácil de usar e melhora a...Viviane Carter![CSI Products]()
-
![Christian Lange]()
Com o LiveAgent nós podemos dar aos nossos clientes um atendimento onde quer que estejam.Christian Lange![Lucky-Bike]()
-
![Jens Malmqvist]()
Eu posso recomendar o LiveAgent a qualquer um interessado em fazer do seu atendimento ao consumidor mais eficaz e melhor.Jens Malmqvist![Projure]()
-
![Catana Alexandru]()
Eu tenho certeza que iríamos gastar 90% do nosso dia verificando emails se não tivéssemos o LiveAgent.Catana Alexandru![Websignal]()
-
![Jan Wienk]()
Com o LiveAgent nós podemos manter os nossos jogadores felizes ao oferecer um atendimento mais eficiente, resultando em maiores taxas...Jan Wienk![All British Casino]()
-
![Allan Bjerkan]()
LiveAgent é confiável, razoavelmente precificado e simplesmente uma ótimo opção para qualquer negócio ágil online.Allan Bjerkan![Norske Automaten]()
-
![Sissy Böttcher]()
Nós gostamos disso porque é fácil de usar e oferece ótimas funcionalidades, como as funções úteis de relatórios.Sissy Böttcher![Study Portals]()
-
![Peter Koning]()
Nós amamos o LiveAgent - ele facilita o atendimento aos nossos clientes.Peter Koning![TypoAssassin]()
-
![Aranzazu F]()
Nós gostamos de oferecer aos nossos clientes a melhor experiência de atendimento. É por isso que nós escolhemos o LiveAgent.Aranzazu F![Factorchic]()
-
![Rick Nuske]()
Da configuração ao atendimento contínuo e tudo no meio, a equipe do LiveAgent continua a impressionar.Rick Nuske![MyFutureBusiness]()
-
![Vojtech Kelecsenyi]()
O LiveAgent economizou centenas de preciosos minutos todos os dias tornando o serviço de atendimento ao cliente limpo e organizado.Vojtech Kelecsenyi![123-Nakup]()
-
![Rafael Kobalyan]()
Agentes ilimitados, e-mail, redes sociais e integração com telefone. Tudo isso por menos do que estávamos pagando com nosso fornecedor...Rafael Kobalyan![Betconstruct]()
-
![Martin Drugaj]()
Nós usamos o LiveAgent desde 2013. Não conseguimos nos imaginar trabalhando sem ele.Martin Drugaj![Atomer]()
-
![Ivan Golubović]()
É uma solução com ótimo custo-benefício que pode te ajudar com uma grande quantidade de pedidos de suporte por canais...Ivan Golubović![AVMarket]()
-
![Rustem Gimaev]()
Responder e-mails usando o Outlook era tão difícil de administrar. Com o LiveAgent nós temos certeza que todos os e-mails...Rustem Gimaev![Antalya Consulting Language Center]()
-
![Randy Bryan]()
O LiveAgent é sensacional. Com pouco tempo e esforço eu consegui fazê-lo funcionar, levou só alguns minutos.Randy Bryan![tekRESCUE]()
-
![Timothy G. Keys]()
Eu recomendo o produto do LiveAgent, não só como uma alternativa ao Kayako, mas como uma solução muito melhor e...Timothy G. Keys![Marietta Corporation]()
-
![Mihaela Teodorescu]()
A equipe de suporte sempre nos respondeu prontamente com soluções rápidas de implementar.Mihaela Teodorescu![eFortuna]()
-
![Hilda Andrejkovičová]()
Ele nos ajuda a categorizar os tipos de tickets e a localizar estatisticamente as maiores necessidades dos nossos clientes.Hilda Andrejkovičová![TrustPay]()
-
![Alexandra Danišová]()
Nós vemos o LiveAgent como uma grande ferramenta de comunicação com os consumidoresAlexandra Danišová![Nay]()
-
![Samuel Smahel]()
O LiveAgent acelerou a nossa comunicação com os consumidores e nos deu também uma opção para conversar com eles.Samuel Smahel![m:zone]()
-
![David Chandler]()
Falando de forma simples e direta - o LiveAgent supera todos os outros sistemas na mesma faixa de preço, ou...David Chandler![Volterman]()
Agende uma demo
What you will learn during the demo
- How to achieve your business goals with LiveAgent – whether it’s improving customer satisfaction or generating more sales.
- How LiveAgent works. We’ll give you a tour of the product so you can get an idea of how it is to work with our software.
- Answers to any questions you may have about pricing, service, integrations, and features.
“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian Tracy
Andrej Saxon
Sales manager
Start using LiveAgent now!
Try all that we have to offer with a free 30-day trial
- ✓ No setup fee
- ✓ Customer service 24/7
- ✓ No credit card required
- ✓ Cancel any time
Nosso site usa cookies. Ao continuar, assumimos sua permissão para implantar cookies conforme detalhado em nosso política de privacidade e cookies.
